Mountain Valley Honey is strongly committed to protecting Customer privacy online and holds all information shared securely. Mountain Valley Honey does not sell or exchange data collected from this website with any third party.

If you choose to join the mailing list you will receive occasional emails with product news, upcoming promotions and general information. You can unsubscribe at any time by clicking the ‘unsubscribe’ button which will be clearly displayed on all promotional emails.

Collection of Personal Information

When do we collect personal information?

We may collect your personal information when you register on our website, place an order through our website, subscribe to our newsletter, fill out a form (online or in person) or enter your personal information on our web site.

What personal information do we collect?

When registering or making an order using our site you may be asked to enter your name, email address, mailing address, billing address, phone numbers and other details and these details may be kept securely on file. We may also collect your IP address and information regarding your internet browser software, type of computer or mobile device used and your operating system/platform.

Do we store credit card information on file?

No. Your credit card details do not get processed or stored on this site. All transactions are processed through a secure payment service provider. Mountain Valley Honey uses eWAY to provide this service. eWAY hosts and manages the page in which credit card information in entered. All transactions are stored and processed with encryption.

Your credit card details are not accessible or held by Mountain Valley Honey and/or it’s staff. However they may be held by eWAY to provide faster payment processing if you elect to store your credit card details on their system.

You can view eWAYs Privacy Policy here: https://eway.io/nz/legal/#privacy

Use of Personal Information

How do we use your information?

We may use your personal information in the following ways:

  • To allow you to place orders quickly and efficiently
  • To allow us to process and dispatch orders quickly and efficiently
  • To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to respond quickly and efficiently to customer service requests.
  • To send you information regarding your order or other products and services.

Can I remove or edit my personal information?

At any time you can login and change your personal information.

If you wish to delete your account you can contact us at info@mountainvalleyhoney.co.nz.

Third Party Disclosure

We do not sell, trade, or otherwise transfer personal information to outside parties, except for when we believe it’s release is appropriate to comply with law, to enforce our site policies or protect the rights, property and safety of Mountain Valley Honey, this site, and it’s users.

Security Measures

How do we protect your personal information?

All data entered into our site is protected using SSL (Secure Socket Layer) protocol as recognised by our SSL certificate.

What is an SSL certificate?

An SSL certificate is a digital certificate verifying that data passed between our server and your computer is securely encrypted.

Cookies

What are ‘cookies’?

Cookies are small files that a website stores in a browser-related file on your computer’s hard drive when you use our site.

Do we use ‘cookies’?

Yes. We mostly use ‘session’ cookies to help us remember what products you have added to your shopping cart. They are also used to understand your product preferences, allowing us to provide you with a better service. We also use cookies to help us compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How do I know when you are using ‘cookies’?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

What happens if I disable ‘cookies’?

If you disable cookies off, the website may not work properly or as efficiently as it would when cookies are enabled. Disabling cookies may affect or disable certain features of this website, however you should still be able to order online.

Changes to the Privacy Policy

From time to time, we make changes to our privacy policy and/or alter the functionality of our site. We will update this statement when such changes take place and encourage users to periodically review this page for the latest information on our privacy practices.