Mountain Valley Honey is strongly committed to protecting customer privacy online and we do not sell data collected from this website to any third party. All data we collect is for the sole purpose of providing an amazing product and service to all honey lovers.

When do we collect personal information?

We may collect your personal information when you use this website including when you register an account, place an order, place a review or subscribe to our newsletter.

Why do you collect personal information?

We collect your personal information primarily to deliver a great service and provide a great product. For example, your personal information:

  • Allows you to place orders quickly and efficiently
  • Allows us to send you information regarding your orders
  • Allows us to process and send out orders quickly and efficiently
  • Allows us to personalise your experience and deliver you the type of content and products you are most interested.
  • Allows us to respond quickly to customer service requests.

Do we store credit card information on file?

No. Your credit card details do not get processed or stored on this website. All transactions are processed through a secure payment service provider. Mountain Valley Honey uses eWAY to provide this service. eWAY hosts and manages the page in which credit card information is entered. All transactions are stored and processed with encryption.

The credit card details you enter during checkout are not accessible or held by Mountain Valley Honey and/or it’s staff. However, they may be held by eWAY to provide faster payment processing if you elect to store your credit card details on their system.

You can view eWAYs Privacy Policy here: https://eway.io/nz/legal/#privacy

What personal information do we collect?

When registering or making an order using our website, you may be asked to enter your name, email address, mailing address, billing address, phone numbers and other details and these details may be kept securely on record. We may also collect your IP address and information regarding your internet browser software, type of computer or mobile device used to view the website and your operating system/platform of your device. We also use ‘cookies’ to collect information while you are browsing our website.

What are ‘cookies’?

Cookies are small files that your computer downloads and saves on your computer.

Do we use ‘cookies’ and if so, why?

Yes. We use cookies for a number of reasons. For example, cookies allow you to stay logged into our website, and to maintain a list of products in your shopping cart over time. They are also used to understand your preferences through the use of tools such as Google Analytics, Google Tag Manager & Facebook Pixel. This allows us to collect information about website traffic and website interaction so that we can better improve the website experience for all users.

How do I know when you are using ‘cookies’?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This is normally done in your internet browser settings.

What happens if I disable ‘cookies’?

If you disable cookies, the website may not work properly or as efficiently as it would when cookies are enabled. Disabling cookies may affect or disable certain features of this website, however you should still be able to order online.

What happens if I sign up to your e-newsletter?

You may subscribe to our e-newsletter by creating an account, placing an order, or directly subscribing via a sign-up form and we may periodically send you promotional information about our company, our products, our service and other related information.

What happens if I place a product review?

We use Mailchimp to collect e-newsletter subscriptions, to distribute promotional information, to monitor user interaction with e-newsletter content and measure the contents effectiveness. You may unsubscribe at any time by using the ‘Unsubscribe’ link that is located at the bottom of all of our newsletters.

If you place a product review, it will need to be approved by us before it is made public on our website. If your review is made public, we will display your first name, and the initial of your last name.

We may, at our discretion, choose which reviews to show, and may choose not to show a review for reasons including but not limited to; you do not appear to be a legitimate user/purchaser of our products; you appear to be spam or are posting non-helpful or non-relevant information; and/or, your review is difficult to understand and has a larger number of grammar or spelling errors.

We may, at our discretion, choose to edit reviews in the following ways; fixing spelling & grammar mistakes, removing personally identifying information, removing links to external websites, removing sections of your review that are not relevant to the specific product you reviewed, changing the formatting to make it easier to read and display better on the website. At no point will we change the rating, meaning, spirit or intention of your review.

Third Party Disclosure

We do not sell or trade your personal information to or with outside parties.

We may release your information to trusted parties to comply with the law and to enforce our website policies or protect the rights, property and safety of Mountain Valley Honey, this website, and it’s users.

We may use third parties to help us provide our service and delivery of our products. For example, information you save to this website may be held on servers owned by external parties. Additionaly, will need to give your delivery address to the courier or delivery companies that may be involved in the dispatch and delivery of your order.

Mountain Valley Honey values our customers privacy and we carefully choose trusted partners and suppliers to help us deliver a quality product and service while protecting users’ personal information.

If you wish to edit your personal information, you can do so by logging in and changing your details in the ‘My Account’ section of the website.

If you wish to have your account, or any information entered onto the website using this account, deteled you can contact us at info@mountainvalleyhoney.co.nz.

Changes to the Privacy Policy

From time to time, we make changes to our privacy policy and/or alter the functionality of our website. We will update this statement when such changes take place and encourage users to periodically review this page for the latest information on our privacy practices.